What to do in an emergency


The Property Department is available during working hours (8.30am to 4.30pm Monday to Friday) to give advice on the maintenance and upkeep of property.

Out of hours help

Plumbing and Heating Status Mechanical Services (between 8am and 5pm phone 0121 713 2196. At all other times phone 0121 713 2196, press 1). Emergency cover from 5pm (4pm on Fridays) to 8am Monday to Friday, plus weekends.

Please leave details of the fault, and a contact name and address. Status Mechanical Service will contact you.

General Building Derek Lloyd, 07810 632142

Electrical Mick Bozinovic, 07973 521965

Trees Longfield Tree and Hedge Care (Tom Bale), 07710 451375

Diocesan Surveyors Martin Stallard, 07734 980368, and David Yates, 07876 555586

Please contact a member of the Property Department, on 024 7652 1333, at the earliest opportunity, to alert them to the problem.

In the case of a fire

  • Get everyone out of the building
  • Stay out
  • Dial the Fire Service immediately on 999 – it’s free from any phone
  • If possible, close all doors and windows behind you (to delay fire spreading)
  • If you need to open a closed door, check to see whether it feels hot first – if it does, there may be fire behind it so don’t open it

Plan a Fire Escape Route.

  • Plan what you would do if there were a fire in your home and always keep the escape routes clear
  • Make sure everyone in your home is familiar with the escape plan
  • If the main exit from your home locks with a key, make sure the key is always easily accessible, and everyone in your household knows where it's kept.

You can find more detailed advice on the Fire Service website.

In the case of a gas leak

If you smell gas strongly:

  • Turn off the gas lever at the mains, which is next to the gas meter, by pulling the lever down
  • Do not operate electrical switches – on or off. A spark could cause an explosion
  • Put out any naked flames and cigarettes
  • Open windows and doors
  • Phone 0800 111 999, the local gas emergency telephone number, immediately

If there is a weaker smell of gas, still phone 0800 111 999. Treat it as a serious gas leak and follow above procedures. You can find more detailed gas advice on the safety section of the National Grid website.