What To Do in the Case of an Emergency

The Property Department is available during working hours (8.30am to 4.30pm Monday to Friday) to give advice on the maintenance and upkeep of property.

If you have an emergency, and you are sure it is not a matter that can be dealt with by the Property Department when it re-opens, then authority is given to take reasonable action to reduce further damage.

The following contractors can be contacted outside normal office hours:

 PLUMBING & HEATING – Status Mechanical Services (8am-5pm  0121 447 7677 / 5pm-8am   0769 978 0287) 
 GENERAL BUILDING   –   W.H.Builders   024 76 54 2956 
 ELECTRICAL  –  Mick Bozinovic   0797 352 1965 
 DRAINAGE  –   Harborough Drainage   0786 015 3765 
 TREES  –  George Walkers   0786 078 1083 / 0771 121 7704

Wherever possible, consult with the appropriate Archdeacon in the first instance (their telephone numbers can be found in the Diocesan Directory), and contact a member of the Property Department on 0116 248 7416 at the earliest opportunity to alert them to the problem.

The following advice or information may be useful in an emergency:

Fire

In the case of a fire:

• Get everyone out of the building
• Stay out
• Dial the Fire Service immediately on 999 – it’s free from any phone
• If possible, close all doors and windows behind you (to delay fire spreading)
• If you need to open a closed door, check to see whether it feels hot first – if it does, there may be fire behind it so don’t open it

Plan a Fire Escape Route:

• Plan what you would do if there were a fire in your home and always keep the escape routes clear 
• Make sure everyone in your home is familiar with the escape plan
• If the main exit from your home locks with a key make sure the key is always easily accessible and everyone in your household knows where it's kept.
• You can find more detailed advice on the Fire Service website: http://fireservice.co.uk/.

Gas Leaks

If you smell gas strongly:

• Turn off the gas lever at the mains, which is next to the gas meter, by pulling the lever down
• Do not operate electrical switches – on or off.  A spark could cause an explosion
• Put out any naked flames and cigarettes
• Open windows and doors
• Ring the local gas emergency telephone number: 0800 111 999 immediately

If there is a weaker smell of gas, phone your local gas emergency number immediately: 0800 111 999. Treat it as a serious gas leak and follow above procedures. You can find more detailed gas advice on the following website:
http://www.culverco.com/peco/consumersafety/emergencies/smell_gas.html.